Whirlpool 960 Series - Manual (Page 23)

Troubleshooting
Before calling for assistance please check the chart below for problems you can fix. It could
save you the cost of a service call.
Dishwasher problems
PROBLEM CHECK THE FOLLOWING
Dishwasher does
not run or stops
during a cycle
Is the door tightly closed and securely latched?
Has the cycle been set correctly? See pages 12-13.
Is the dishwasher set for a delay start? See page 15.
Has a household fuse or circuit breaker blown or tripped?
If the motor stopped because of an overload, it will automatically
reset itself within a few minutes. If it does not start, call for service.
Is the water supply turned on?
Is the dishwasher wired into a live circuit with the proper voltage?
Dishwasher
runs too long Cycle times depend on the temperature of the water entering the
dishwasher. Cooler water results in longer cycle times.
Undercounter dishwashers require adequate enclosure for proper
operation. See Installation Instructions for complete information.
Dishwasher
will not fill
Is Overfill Protector stuck in “up” position? Overfill Protector should
move up and down freely. Press down to release. See page 18.
Water remains
in dishwasher
Allow cycle to finish. A small amount of water remaining is normal.
Check the drain air gap (if installed). If it is clogged, follow the
manufacturer’s cleaning instructions.
Detergent remains
in covered section
of dispenser Has the cycle completed?
Is the detergent fresh and dry without lumps? See page 10.
Is the bottom rack in backwards? The rack bumpers must face the
dishwasher door.
Dishes not as dry
as you expected
Is the rinse agent dispenser empty? Using a rinse agent greatly
improves drying. See page 11.
Do not use AIR DRY option on the next load. See page 14.
Grinding, grating,
crunching, or
buzzing sounds Has a hard object entered the POWER CLEAN^'^ module?
The sound should stop when the object is ground up.
White residue
appears on front
of access panel Is too much detergent being used? See page 10 for recommended
amounts of detergent.
Some liquid detergents develop excess foam and residue on panel.
Try a different brand to reduce foaming and eliminate buildup.
Control panel does
not respond when
pads are pressed Is the control panel LOCK OUT feature on? See page 16.
Is the door tightly closed and securely latched?
Dishwasher drains
after turning off
indicators
Did you accidentally press the CANCEL/DRAIN pad twice? Press
CANCEL/DRAIN pad again to stop draining.
Dishwasher wiii
not ciose Is the bottom rack in backwards? The rack bumpers must face the
dishwasher door.
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