Cadillac 2010 Escalade - Manual (Page 583)

Black plate (1,1) Cadillac Escalade/Escalade ESV Owner Manual - 2010
Section 9 Customer Assistance Information
Customer Assistance and Information . . . . . . . . . . . 9-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 9-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 9-6
GM Mobility Reimbursement Program . . . . . . . . . . . 9-7
Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Scheduling Service Appointments . . . . . . . . . . . . . 9-11
Courtesy Transportation Program . . . . . . . . . . . . . . 9-11
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 9-13
Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 9-17
Reporting Safety Defects to the United States
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17
Reporting Safety Defects to General Motors . . . 9-18
Service Publications Ordering Information . . . . . 9-18
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 9-19
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
OnStar
® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Radio Frequency Identification (RFID) . . . . . . . . . 9-21
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 9-21
9-1