Hangar 9 Twist 40 ARF Version 2 - Manual (Page 18)

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Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA). Pack the Product
securely using a shipping carton. Please note that original boxes may be included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is accepted at our facility. A Service Repair Request is available at
www.horizonhobby.com on the “Support” tab. If you do not have internet access, please include a letter with your complete name,
street address, email address and phone number where you can be reached during business days, your RMA number, a list of
the included items, method of payment for any non-warranty expenses and a brief summary of the problem. Your original sales
receipt must also be included for warranty consideration. Be sure your name, address, and RMA number are clearly written on the
outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be repaired or replaced free of charge. Repair or replacement decisions are at the
sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for repair you are
agreeing to payment of the repair without notification. Repair estimates are available upon request. You must include this re-
quest with your repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Please advise us of your preferred method of payment. Horizon accepts money orders and cashiers checks, as well
as Visa, MasterCard, American Express, and Discover cards. If you choose to pay by credit card, please include your credit card
number and expiration date. Any repair left unpaid or unclaimed after 90 days will be considered abandoned and will be disposed
of accordingly. Please note: non-warranty repair is only available on electronics and model engines. United States
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
USA
All other Products requiring warranty inspection or repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
USA
Please call 877-504-0233 or e-mail us at [email protected] with any questions or concerns regarding this
product or warranty.
United Kingdom
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or e-mail us at [email protected] with any questions or concerns regarding this
product or warranty.
Germany
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Technischer Service
Hamburger Strasse 10
25335 Elmshorn
Germany
Please call +49 4121 46199 66 or e-mail us at [email protected] with any questions or concerns regarding this product
or warranty.
Instructions for Disposal of WEEE by Users in
the European Union
This product must not be disposed of with other waste. Instead, it is the user’s responsibility to dispose of their
waste equipment by handing it over to a designated collection point for the recycling of waste electrical and
electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the
environment. For more information about where you can drop off your waste equipment for recycling, please contact
your local city office, your household waste disposal service or where you purchased the product.