ChemoMetec NC-100 - Manual (Page 49)

8 Troubleshooting - Error messages
33
8 Troubleshooting - Error messages
Under certain conditions the NucleoCounter will display error messages during
operation. Corrective actions are suggested below but if they do not correct the errors,
contact ChemoMetec A/S or the local distributor.
8.1 No valid cassette
When trying to analyze a cassette, which is not valid, the NucleoCounter displays the
error message shown in Figure 27.
No valid No valid No valid No valid
cassette cassette cassette cassette
Press any key Press any key Press any key Press any key
Figure Figure Figure Figure 27 27 27 27.... The error message displayed when the NucleoCounter does not
recognize the cassette as valid
This error message is displayed in the following situations:
•
The cassette has been analyzed previously
•
The cassette is not inserted properly into the NucleoCounter
•
There is no cassette inserted into the NucleoCounter
8.2 Analysis aborted
The NucleoCounter displays the error message shown in Figure 28 when the analysis has
been aborted because the stained mixture inside the cassette has not reached the
chamber within a given time.
Analysis aborted Analysis aborted Analysis aborted Analysis aborted
Flow sensor error Flow sensor error Flow sensor error Flow sensor error
Refer to manual Refer to manual Refer to manual Refer to manual
Press any key Press any key Press any key Press any key
Figure Figure Figure Figure 28 28 28 28.... Error message displayed by the NucleoCounter when the analysis has been
aborted
A common cause of this is that an insufficient volume of lyzate mixture has been loaded
into the cassette. Load a new cassette and repeat the analysis.
The error will also occur if the cassette has not been inserted properly into the
NucleoCounter. Then the instrument cannot press the piston down and the error occurs.
Take out the cassette, insert it properly and run the analysis.