FaxBack Fax Machine Integration Server - AudioCodes MP202 - Manual (Page 12)

Fax Machine Integration Server Installation Guide — Page 12
Troubleshooting
In the event the FMIS does not work, the first thing to do is to trace the fax through the system to see at which stage it fails
Outbound Fax
Link 1: Fax Machine to ATA to FMIS
Connect an analog telephone to the fax machine’s port Is there dial tone? No dial tone: The ATA is not powered on If you
hear dial tone, then this link is working
Link 2: ATA to FMIS
With the analog telephone still attached, dial a number Does it ring and answer? No answer: The ATA’s “Proxy IP Address” is
incorrect or the FMIS service is not running
If you are able to dial a number, if it is answered and you hear fax tones then this link is working Disconnect the telephone and
plug the fax machine back in
Link 3: FMIS to NET SatisFAXtion
On the FMIS machine, run the “Fax Administration” console (you can find it in the Start menu) This will show the activity
and queues of the FMIS With the Port Activity view open (View menu > Port Activity), send a fax from the fax machine You will
see a port change to “Answering” This will likely be the bottom-most port in the view; you may need to scroll down to see it When
the fax is received from the fax machine, you will see it briefly in the Received Queue (View menu > Received Queue)
Fax remains in Received Queue: The FMIS workflow is not running Run the “Workflow Designer” (you can find it in the
Start menu) Expand the nodes to the left, until you see the FaxMachineIntegrationServer workflow If there is a green arrow
over its icon, then the workflow is running If not, then that is the problem Right click on the workflow and confirm “Autorun” is
checked (if not, check it) Click “Start Workflow” If the workflow stops again, check the FMIS logs for more details
Fax remains in Received Queue but workflow is running: If the FMIS software cannot communicate with the
NET SatisFAXtion server, then the fax will remain in the Received Queue In the “Workflow Designer” right-click the
FaxMachineIntegrationServer workflow, and choose “Configure Workflow ” Go to the NET SatisFAXtion tab and verify the server
and URL are correct Click “Test Server and Accounts” to test communication and verify the accounts exist
Link 4: NET SatisFAXtion and beyond
At this point, you should see the fax in the NET SatisFAXtion queue, either in the Scheduled queue or the Active queue
Confirm that the fax is sent successfully (NET SatisFAXtion’s Reports tool is useful for this), and that it does not remain in the
Outbox From there, the fax is returned to the ATA as a notification (if delivery notifications are enabled), much like an inbound fax
Refer to inbound fax below for following the notification back to the ATA