Troubleshooting – Petsafe Deluxe Big Dog Remote Trainer User Manual

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How will I know when to replace
the batteries?

The Indicator Lights on both the Remote Transmitter and
the Receiver Collar act as low battery indicators. When the
batteries are low, the Indicator Light will fl ash once every
4-5 seconds.

How long can I leave the
Receiver Collar on my pet?

The Receiver Collar is not designed to be worn constantly.
We recommend the Receiver Collar not be worn for more
than 8 hours out of every 24-hour period.

Troubleshooting

My pet does not respond when
I press the Tone or Stimulation
Only Button.

• Make sure the Receiver Collar has been turned on.
• If your range has reduced from the fi rst time you used the

Remote Trainer, the battery(s) may be low in either the
Remote Transmitter or Receiver Collar. This is indicated
by the Indicator Light fl ashing once every 4-5 seconds on
either unit.

• Many factors can impact the amount of range you have

with the Remote Trainer. For a list of these factors, see
“How the System Works”.

• Test the Receiver Collar. See “Test Light Instructions.”
• Make sure the Contact Points are placed snugly against

your pet’s skin.

• Trim your pet’s fur where the Contact Points touch the

neck and/or switch to the longer Contact Points.

• Increase the Intensity Level by 1. See “Find the Best

Intensity Level for Your Pet.”

The Receiver Collar will not
turn on.

• Check that two (2) CR2032 batteries have been installed

properly. See “To Insert and Remove the Batteries.”

The Receiver Collar is not
responding to the Remote
Transmitter.

• Verify the Receiver Collar is on.
• If the Indicator Light does not come on when any button

is pressed on the Transmitter, take the battery out, turn it
around, and reinsert it.

• If the fi rst two solutions did not resolve your problem, see

“To Pair the Remote Transmitter and the Receiver Collar.”

The Receiver Collar does
not beep when I press the
Stimulation Only Button.

• There is no tone associated with this button. An audible

tone is emitted by the Receiver Collar only when the
Tone Only Button is pressed, or when pairing the Remote
Transmitter with the Receiver Collar.

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