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Troubleshooting – Bradford White PE-2-XR504T6FSX User Manual

Page 13

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Page 13

Note: The Troubleshooting section replaces pages 4-6 in the Defender Atmospheric
service manual, p/n 238-44943-00.

LED Status

Control Status

Probable Cause

Service Procedure

None (LED

not on or

flashing)

Electrical power not

present

Control power switch in "OFF"
position.
Supply voltage interrupted.

Turn Power On

One short

flash every

four seconds

Stand-by mode,

Thermostat is

satisfied (no faults)

Temperature demand is satisfied
(no call for heat)

Normal operation

Alternates
bright and

dim

(heartbeat)

Thermostat calling

for heat (no fault)

Tank temperature below
setpoint of thermostat

Normal operation

Short flash

once every

second

Weak pilot signal

on last call for heat

1. Unstable pilot
2. Pilot tube blocked or restricted
3. Oxidation build-up on pilot
electrode
4. Wire damage to pilot
assembly or bad connection at
gas control

1. See Burner Inspection on
page 17
2-4. See Pilot Inspection,
Testing and Replacement on
page 19

Two flashes,

three second

pause

Relay not working Faulty relay

1. Verify cord sets are fully
plugged in
2. See Relay Replacement on
page 28

Three

flashes,

three second

pause

Relay not working Faulty relay

1. Verify cord sets are fully
plugged in
2. See Relay Replacement on
page 28

Four flashes,

three second

pause

Excessive tank

temperature,

system must be

reset

1. Thermal well sensor out of
calibration
2. Faulty gas control

1. Test Gas Control & Thermal
Well
2. Replace gas control if
necessary

Five flashes,

three second

pause

False pilot flame

present

Pilot valve stuck in open position Replace gas control

Six flashes,

one flash,

three second

pause (Soft

Lockout)

Failed to light pilot,

system resets after

(5) minutes

1. Unstable pilot
2. Pilot tube block or restricted
3. Oxidation build-up on pilot
electrode
4. Wire damage to pilot
assembly or bad connection at
gas valve

1. See Burner Inspection on
page 17
2-4. See Pilot Inspection,
Testing and Replacement on
page 19

Observe the green LED on the water heater gas
control. Diagnostic codes are displayed with a 3
second pause before repeating. Once the diagnostic
code is known, check and repair the water heater, as
recommended in the table below.

Troubleshooting

Green LED

13