Mercedes-Benz C-Coupe 2015 Owners Manual - Manual (Page 266)

USA only: alternatively, the vehicle can be
locked via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. for iPhone ® ,
Android)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
X Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
i If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is auto-
matically notified.
Vehicle remote malfunction diagnosis
With the vehicle remote malfunction diagno-
sis (Vehicle Health Check), the Customer
Assistance center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to
the nearest authorized Mercedes-Benz Cen-
ter or a recovery vehicle is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center. You will see the Roadside Assis‐ Roadside Assis‐
tance Connected tance Connected message in the COMAND
display. If the vehicle remote malfunction
diagnosis can be started, the Request for Request for
vehicle diagnosis received. Start vehicle diagnosis received. Start
vehicle diagnosis? vehicle diagnosis? message appears in
the display.
X Confirm the message with Yes Yes .
X When the Vehicle Diagnosis Please Vehicle Diagnosis Please
start ignition start ignition message appears, turn
the SmartKey to position 2 in the ignition
lock (
Y
page 133).
X
When the Please Please follow follow the the instruc‐ instruc‐
tions received by phone and move tions received by phone and move
your vehicle to a safe position. your vehicle to a safe position.
message appears, follow the customer ser-
vice representative's instructions.
The message in the display disappears.
If you select
Cancel Cancel , the vehicle remote
malfunction diagnosis is canceled com-
pletely.
The vehicle operating state check begins.
You will see the Vehicle diagnosis Vehicle diagnosis
activated. activated. message.
When the diagnosis is completed, the Send Send
vehicle diagnostics data//(Voice vehicle diagnostics data//(Voice
connection may be//interrupted dur‐ connection may be//interrupted dur‐
ing ing data data transfer) transfer) message appears. The
vehicle data can now be sent to the Customer
Assistance center.
X
Press OK OK to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
You will see the
Vehicle Diagnosis: Vehicle Diagnosis:
Transferring data... Transferring data... message.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
264
Features
Stowage
and
features