Kontron CP-RIO6-923 - Manual (Page 31)

A-2 CP-RIO6-923 User Guide
www.kontron.com
A Getting Help
If, at any time, you encounter difficulties with your application or with any of our products, or if you simply
need guidance on system setups and capabilities, contact our Technical Support at:
North America EMEA
Tel.: (450) 437-5682 Tel.: +49 (0) 8341 803 333
Fax: (450) 437-8053 Fax: +49 (0) 8341 803 339
If you have any questions about Kontron, our products, or services, visit our Web site at: www.kontron.com
You also can contact us by E-mail at:
North America: [email protected]
EMEA: [email protected]
Or at the following address:
North America EMEA
Kontron Canada, Inc. Kontron Modular Computers GmbH
4555 Ambroise-Lafortune Sudetenstrasse 7
Boisbriand, Québec 87600 Kaufbeuren
J7H 0A4 Canada Germany
A.1 Returning Defective Merchandise
Before returning any merchandise please do one of the following:
• Call
• Call our Technical Support department in North America at (450) 437-5682 or in EMEA at +49 (0)
8341 803 333. Make sure you have the following on hand: our Invoice #, your Purchase Order # and
the Serial Number of the defective unit.
• Provide the serial number found on the back of the unit and explain the nature of your problem to a
service technician.
• The technician will instruct you on the return procedure if the problem cannot be solved over the
telephone.
• Make sure you receive an RMA # from our Technical Support before returning any merchandise.