Cisco 3000 - Manual (Page 12)

• Cisco Unified Conference Station 7937
• Cisco Unified Wireless IP Phone 7925G
• Client Services Framework (CSF) based soft phones
• Analog FXS Phones
Music On Hold
The Music On Hold feature supports two types of hold:
• User hold—Music plays to the caller when the called party puts the call on hold.
• Network hold—Music plays to the caller when a call is transferred, when a conference is created, or
when a call is parked.
The following examples demonstrate how music on hold works.
Example: Music On Hold with Hold and Resume
1 Phone D calls Phone S, and Phone S answers.
2 Phone D presses the hold softkey.
3 Phone S receives an announcement or plain music that is streaming.
4 When Phone D presses the resume softkey, Phone S disconnects from the music stream and reconnects
to Phone D.
Example: Music On Hold with Transfer
1 Phone D calls Phone S, and Phone S answers.
2 Phone D presses the transfer softkey.
3 Phone S receives an announcement or plain music that is streaming.
4 After Phone D completes the transfer action, Phone S disconnects from the music stream and gets redirected
to Phone X, the transfer destination.
Example: Music On Hold with Call Park
1 Phone D calls Phone S, and Phone S answers.
2 Phone S presses the call park softkey.
3 Phone D receives a beep tone because audio streaming is not available.
4 Phone X picks up the parked call. Phone S gets redirected to Phone X.
Administration Guide for Cisco Business Edition 3000, Release 8.6(3)
12 OL-25035-01
Phone Features
Music On Hold