Carrier Access KTA - Manual (Page 12)

z Humidity: 10% to 90% no dew
5.3 Dimensions
z 166.4x 119x 31.6mm (L x W x H)
6. Frequent Problems and Solutions
Problems Probably Causes Solutions
Bandwidth < 30Kbps Unacceptable voice
quality under VoIP
Unstable network quality:
Delay>500ms or jitter>100ms
or package loss>10%
Using in network environment as
stable and qualified as you can.
Login failed by firewall
Network provided by ISP and
the ISP restricts login Check with the service center of
service carrier.
Incorrect account information
or phone number Using initial account to reset
account number, pin and phone
number. If the pin had been
changed, asking the service carrier.
Login server failed
(Service LED off)
Incorrect server address If server address had been changed,
asking the service carrier.
Phone line provided by the
Telecom service carrier is not
be plugged to the KTA LINE
port (FXO) Plug the phone line to the KTA
LINE port (FXO) Failed to receive and dial
the PSTN phone through
the phone line provided
by the Telecom service
carrier
Incorrect dialing method Please dial the “*”key before call,
then you can choose the phone line
as the dial-out line
Login succeeded (service
led on), can’t use phone:
after picking up handset
you cannot hear dial tone,
or press key without
sound Some wrong with KTA
momently Press “#778#”(#RST#) to restore
KTA,then reuse
7. Appendix
7.1 Features
z Basic Port—— One or two RJ45 ports compatible with IEEE 802.3 10 Base-T, one FXS port, one FXO port
(KTA1010, KTA1011)
z AC/DC adapter— input 100~120V (USA, Japan etc.) or 220~240V (China, Europe etc.) or 100~240V,
47-63Hz
z Log-in to specific soft-switch platform
z Automatic searching for soft-switch platform
z Supports DHCP: Automatically obtain local IP, subnet mask, router IP
z Supports PPPoE
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