Sony PCG-808 - Manual (Page 115)

Getting Help
Check the PowerPanel modem setting. Select Modem On from the
Power Panel toolbar or menu.
□ Check that the phone number the program is dialing is correct.
□ Check that the software you are using is compatible with the
notebook computer modem. (All preinstalled programs are
compatible.) Call the software publisher or Sony Online Support.
My modem connection is slow
The computer’s modem is a 33.6 kbps modem/14.4 kbps FAX modem
with K56flex technology. Many factors influence modem connection
speed, including telephone line noise or compatibility with telephone
equipment (such as fax machines or other modems). If you think your
modem is not connecting properly to other PC-based modems, fax
machines, or your Internet Service Provider, check the following;
□ Have your phone company check that your phone line is free from
any line noise.
□ If your problem is fax-related, check that there are no problems with
the fax machine you are calling and that it is compatible with fax
modems.
□ If you are having a problem connecting with your Internet Service
Provider, check that the ISP is not experiencing technical problems.
□ If you have a second phone line available, try connecting the modem
to that line.
My microphone doesn't work
If you are using an external microphone, check that the microphone is
plugged into the Microphone connector. See “Connecting an External
Microphone” on page 64 for details.
My mouse doesn't work
□ If you are using an external mouse, check that the mouse is plugged
into the mouse connector. See “Connecting an External Mouse or
Keyboard” on page 62 for details.
□ If you connected an external mouse while your computer is on, you
must restart your computer.