Calling sos – Sony PCV-E205 User Manual
Page 67
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Getting Help
Calling SOS
The SOS application enables you to exchange information with a Sony
Customer Support Representative (CSR) using your modem and
telephone handsets Here’s a summary of how it works:
□ Type your name and a description of the problem in the SOS window
□ Dial the SOS hotline with a click of the mouse
□ Specify the access level for the CSR
□ The CSR resolves the problem
Before using SOS, make sure the computer is connected to a phone line
and phone as described in “Connecting the Phone Line and Phone” on
page 20.*
To place a call to SOS
1
From the Start menu, select Help Center/Step4 Call SOS/Sony
Online Support.
In the SOS window, type your name, phone number, and a
description of the problem.
3
Remove the phone from the receiver, and then click the Call SOS
button.
If you do not have a phone line connected to your computer, you can call SOS by dialing
1-888-4SONYPC (1-888-476-6972)