Sony SAT-B1 - Manual (Page 68)

Symptom Possible Causes and Remedies
Cannot bring up the Station Index
(-^ button)
□ You cannot bring up the Station Index while a program guide is
displayed or if a message such as, "Press-f- to purchase" appears. Press
the EXIT button to clear any on-screen displays. Also, try switching to
another non-PPV station.
Cannot display favorite stations □ You must set up your Favorite Station Guides before favorite stations
can be displayed. See page 47.
Ratings limit, spending limit, or pay-
per-view lock not working properly □ Check locks and limits. Then check that the system is locked. See
Chapter 5.
Cannot access locks or limits screens □ The system must be unlocked before you can make changes to the locks
and limits. See Chapter 5.
Cannot lock or unlock the system
a
Make sure you've entered the correct passcode. If you've lost or
forgotten your passcode, call your program provider. See "Customer
Support" on page 2.
Alternate audio track is not available □ Not all programs offer alternate audio tracks. See page 37.
Language of audio track is incorrect □ Check default language setting. The program provider may not make
available all the languages displayed in the Set Default Language
screen. See page 49. Check alternate audio track setting. See page 37.
Cannot record DSS program on VCR □
□
Check to make sure the VCR is connected correctly, and that the VCR is
set to receive the signal from the DSS receiver. See Chapter 3.
Make sure you are not trying to record a pay-per-view program that is
copy-protected by Macrovision. Some pay-per-view programs are copy­
protected at the discretion of the copyright owner. Call your program
provider for details.
Main Menu, buttons 4 and 6, do not
include the program categories that
you want □ Use SELECT GUIDE to change the program category shown in button 4.
Use SELECT LIST to change the program category shown in button 6.
See page 29.
Access card problems □
□
Check that the card is inserted properly. See page 60.
Call your program providers. See "Customer Support" on page 2.
Remote control doesn't work □ To operate your TV or cable box, make sure you've programmed the
remote properly. See "Programming the Remote" on page 70. Note: The
remote codes may be erased whenever you remove the batteries.
Program the remote again if you've removed or replaced the batteries.
Press the appropriate FUNCTION button (DSS, TV, CABLE) for the
component you want to operate.
Check to make sure the batteries are inserted correctly, and that the
batteries are not dead. See page 7.
If you are unable to resolve problems with your system, please see
"Customer Support" on page 2 for customer support information and
telephone numbers.
Appendix: Other Information 73