Cisco 9971 E-1 - Manual (Page 7)

E F T D r a f t - C I S C O C O N F I D E N T I A L
Contents
ix
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Checking Static IP Address Settings 12-7
Verifying the Voice VLAN Configuration 12-7
Verifying that the Phones Have Not Been Intentionally Reset 12-7
Eliminating DNS or Other Connectivity Errors 12-8
Checking Power Connection 12-8
Troubleshooting Cisco Unified IP Phone Security 12-9
General Troubleshooting Tips 12-10
Resetting the Cisco Unified IP Phone 12-15
Using the Quality Report Tool 12-16
Monitoring the Voice Quality of Calls 12-16
Troubleshooting Tips 12-17
Where to Go for More Troubleshooting Information 12-17
Cleaning the Cisco Unified IP Phone 12-17
A P P E N D I X
A Providing Information to Users Via a Website A-1
How Users Obtain Support for the Cisco Unified IP Phone A-1
Giving Users Access to the User Options Web Pages A-1
How Users Subscribe to Services and Configure Phone Features A-2
How Users Access a Voice Messaging System A-2
How Users Configure Personal Directory Entries A-3
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-3
A P P E N D I X
B Supporting International Users B-1
Installing the Cisco Unified Communications Manager Locale Installer B-1
Support for International Call Logging B-1
A P P E N D I X
C Technical Specifications C-1
Physical and Operating Environment Specifications C-1
Cable Specifications C-2
Network and Computer Port Pinouts C-2
A P P E N D I X
D Basic Phone Administration Steps D-1
Example User Information for these Procedures D-1
Adding a User to Cisco Unified Communications Manager D-2
Adding a User From an External LDAP Directory D-2
Adding a User Directly to Cisco Unified Communications Manager D-2
Configuring the Phone D-3