Dell Precision M4300 (Mid 2007) - Manual (Page 88)

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Troubleshooting
• If necessary, uninstall and then reinstall the program.
B ACK UP YOUR FILES IMMEDIATELY
U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR C D S
S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU
S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently receive
pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected
with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an
upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for
the keyword
spyware.
R UN THE D ELL D IAGNOSTICS — See "Dell Diagnostics" on page 73. If all tests run successfully, the error condition
is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see "Memory" on page 115).
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory" on page 115).
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 73).
I F YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Memory" on page 115) to ensure that your computer is successfully
communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Memory" on page 115).
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 73).
Network Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
General
C HECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into both the