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Secure print jobs release issues, Make sure the session user id is set correctly, Make sure the application is secured – Dell B5465dnf Mono Laser Printer MFP User Manual

Page 40: Jobs print immediately, Jobs print immediately m

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3

Click Apply.

Secure Print Jobs Release issues

“Unable to determine user id. Contact your system administrator” error message

This error indicates that Smart Card Authentication Client is not setting the user ID for the session.

M

AKE

SURE

THE

SESSION

USER

ID

IS

SET

CORRECTLY

1

Access the Smart Card Authentication Client application configuration settings from the Embedded Web Server.

2

Under the Advanced Settings heading, configure the Session User ID setting to specify how the user ID will be
obtained when a user logs in. For information about configuring this setting, see

“Configuring advanced settings”

on page 14

.

3

Click Apply.

M

AKE

SURE

THE

APPLICATION

IS

SECURED

See

secure-held-jobs-step-9

.

“There are no jobs available for [user]” error message

Try one or more of the following:

M

AKE

SURE

THE

SESSION

USER

ID

IS

SET

CORRECTLY

1

Access the Smart Card Authentication Client application configuration settings from the Embedded Web Server.

2

Under the Advanced Settings heading, configure the Session User ID setting to specify how the user ID will be
obtained when a user logs in. For information about configuring this setting, see

“Configuring advanced settings”

on page 14

.

3

Click Apply.

M

AKE

SURE

JOBS

WERE

SENT

TO

THE

CORRECT

PRINTER

AND

HAVE

NOT

EXPIRED

The user may have sent the job or jobs to a different printer, or the jobs may have been automatically deleted because
they were not printed in time.

Jobs print immediately

M

AKE

SURE

THE

USER

SELECTS

THE

PRINT

AND

HOLD

FEATURE

For jobs to be held at the printer, users must select the print

‑and‑hold feature in the printer driver when printing

jobs. See

“Printing held jobs” on page 25

.

Troubleshooting

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