Dell B5465dnf Mono Laser Printer MFP - Manual (Page 26)

Troubleshooting
Smart Card Authentication Client login issues
“A card reader was not detected on this device” error message
M
AKE SURE A SUPPORTED
S
MART
C
ARD READER IS ATTACHED
If you want users to access the printer using a Smart Card, then attach a supported Smart Card reader to the printer.
See the Readme file for a list of supported card readers.
A
LLOW USERS TO LOG IN MANUALLY
If you have enabled manual login, then this error message will prompt users that they can “press Login to manually
authenticate.” This indicates that users can still log in to the printer using a user name and password instead of a
Smart Card.
“Unsupported USB Device” error message when a Smart Card reader is attached
to the printer
Try one or more of the following:
M
AKE SURE THAT THE
S
MART
C
ARD READER IS SUPPORTED
See the Readme file for a list of supported card readers.
M
AKE SURE THAT THE REQUIRED FIRMWARE VERSION IS INSTALLED
The minimum required firmware version or a later version must be installed before you can attach a supported card
reader to the printer. Remove the card reader, and then see the Readme file for a list of required firmware versions.
M
AKE SURE THAT ALL REQUIRED APPLICATIONS ARE INSTALLED AND RUNNING
Smart Card Authentication Client, Application Access Manager, and the authentication token for your Smart Card
must be installed and running before you can attach a supported card reader to the printer.
“An error occurred while reading the card. Remove your card and try again” error
message
C
HECK THE SYSTEM LOG FOR RELEVANT DETAILS
1 Access the list of installed applications from the Embedded Web Server.
2 Click System tab > Log.
Troubleshooting 26