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Troubleshooting, Smart card authentication client login issues, Allow users to log in manually – Dell B5465dnf Mono Laser Printer MFP User Manual

Page 26: Make sure that the smart card reader is supported, Check the system log for relevant details

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Troubleshooting

Smart Card Authentication Client login issues

“A card reader was not detected on this device” error message

M

AKE

SURE

A

SUPPORTED

S

MART

C

ARD

READER

IS

ATTACHED

If you want users to access the printer using a Smart Card, then attach a supported Smart Card reader to the printer.
See the Readme file for a list of supported card readers.

A

LLOW

USERS

TO

LOG

IN

MANUALLY

If you have enabled manual login, then this error message will prompt users that they can “press Login to manually
authenticate.” This indicates that users can still log in to the printer using a user name and password instead of a
Smart Card.

“Unsupported USB Device” error message when a Smart Card reader is attached
to the printer

Try one or more of the following:

M

AKE

SURE

THAT

THE

S

MART

C

ARD

READER

IS

SUPPORTED

See the Readme file for a list of supported card readers.

M

AKE

SURE

THAT

THE

REQUIRED

FIRMWARE

VERSION

IS

INSTALLED

The minimum required firmware version or a later version must be installed before you can attach a supported card
reader to the printer. Remove the card reader, and then see the Readme file for a list of required firmware versions.

M

AKE

SURE

THAT

ALL

REQUIRED

APPLICATIONS

ARE

INSTALLED

AND

RUNNING

Smart Card Authentication Client, Application Access Manager, and the authentication token for your Smart Card
must be installed and running before you can attach a supported card reader to the printer.

“An error occurred while reading the card. Remove your card and try again” error
message

C

HECK

THE

SYSTEM

LOG

FOR

RELEVANT

DETAILS

1

Access the list of installed applications from the Embedded Web Server.

2

Click System tab > Log.

Troubleshooting

26