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Update issues – Dell PowerVault NX300 User Manual

Page 15

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Troubleshooting Guide

15

Update Issues

Table 4. Update Issues

Issue

Description

Workaround / Solution

The PowerVault NAS

update package provided is

not a NAS appliance

software.

The package provided for

the PowerVault NAS

Initial Configuration

Wizard is not a recognized

NAS appliance software

package.

Ensure that the package

downloaded from

support.dell.com is

compatible with

your system.

The PowerVault NAS

update package provided

cannot be installed on the

NAS system.

The wrong NAS software

appliance has been

provided for the system.

Go to support.dell.com

and download the

appropriate NAS appliance

software for the system.

Dell OpenManage Server

Administrator is not

detected on the system.

Dell OpenManage Server

Administrator cannot be

found on the system.

To workaround this issue,

download the latest version

of the OpenManage Server

Administrator from

support.dell.com.

1

Launch the installer and

follow the instructions on

the screen.

2

After installing the

OpenManage Server

Administrator, reboot the

system.

3

After the system boots

up, the PowerVault NAS

Initial Configuration

Wizard launches.

4

Complete the initial

configuration steps.

book.book Page 15 Monday, September 6, 2010 1:15 PM