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E-mail, modem, and internet problems – Dell Dimension 8250 User Manual

Page 35

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CD drive problems

Problems writing to a CD-RW drive

DVD drive problems

Hard drive problems

E-Mail, Modem, and Internet Problems

NOTICE:

Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable.

Clean the drive —

Use a commercially available cleaning kit.

HINT:

High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD.

Adjust the Windows volume control —

Click the speaker icon in the lower-right corner of your screen.

l

Ensure that the volume is turned up by clicking the slidebar and dragging it up.

l

Ensure that the sound is not muted by clicking any boxes that are checked.

Test the drive with another CD —

Insert another CD to eliminate the possibility that the original CD is defective.

Check the speakers and subwoofer —

See "

Sound and Speaker Problems

."

Ensure that Windows recognizes the drive —

Click the Start button and click My Computer. If the CD drive is not listed, perform a full scan

with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

Clean the disc —

See the Tell Me How help file for instructions on cleaning your CDs.To access help files, see "

Finding Help Information

."

Close other programs —

The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs.

Try closing all programs before writing to the CD-RW.

Turn off Standby mode in Windows before writing to a CD-RW disc —

For information on power conservation modes, see the Tell Me How

help file or search for the keyword standby in Windows Help. To access help files, see "

Finding Help Information

."

HINT:

Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Test the drive with another DVD —

Insert another DVD to eliminate the possibility that the original DVD is defective.

Ensure that Windows recognizes the drive —

Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan

with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

Clean the disc —

See the Tell Me How help file for instructions on cleaning your DVDs. To access help files, see "

Finding Help Information

."

Check for interrupt request conflicts —

See "

Resolving Software and Hardware Incompatibilities

."

Run Check Disk —

1.

 

Click the Start button and click My Computer.

2.

 

Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.

3.

 

Click the Tools tab.

4.

 

Under Error-checking, click Check Now.

5.

 

Click Start.

HINT:

Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

Check the telephone line connection —

Verify that the telephone line is connected to the jack on the modem. (The jack has either a green

label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.