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General program problems, A program crashes, A program stops responding – Dell INSPIRON 2600 User Manual

Page 64: A solid blue screen appears, Error messages appear

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64

Solving Problems

www

.dell.com | support.dell.com

General Program Problems

A program crashes

HINT: Software usually

includes installation
instructions in its
documentation or on a
floppy disk or CD.

A program stops responding

A solid blue screen appears

Error messages appear

C

O NT A C T

Y O U R

N ET W OR K

A D M IN IS T R AT OR

— Verify that your network

settings are correct and that the network is functioning.

S

E E

THE

S O F T W AR E

D OC U ME N T A T IO N

— Many software manufacturers

maintain websites with information that may help you solve the problem. Ensure

that you properly installed and configured the program. Reinstall the program if

necessary.

E

ND

THE

P R O GR A M

1

Simultaneously press

.

2

Click the Applications tab, and then select the program that is no longer

responding.

3

Click the End Task button.

T

UR N

T H E

C O M P UT E R

OF F

— If the computer does not respond to a

keystroke or a proper shutdown (see page 37), press the power button until the

computer turns off. Press the power button again to restart the computer. The

solid blue screen appears because you were not able to perform a proper

Windows

®

shutdown. ScanDisk automatically runs during the start-up process.

Follow the instructions on the screen.

R

E V I EW

"E

RR O R

M

E S S A G ES

" — Look up the message and take the

appropriate action. See the software documentation.

1H066bk2.book Page 64 Thursday, March 20, 2003 10:01 AM