If you cannot play a cd, cd-rw, or dvd – Dell Inspiron 4100 User Manual
Page 51

So l v i ng P r o bl e m s
51
If you cannot play a CD, CD-RW, or DVD
HINT:
High-speed CD
drive vibration is normal
and may cause noise. This
noise does not indicate a
defect in the drive or the
CD.
E
NS UR E
T HA T
W
I ND O W S
R EC O GN IZ E S
T HE
D RI V E
—
In Windows XP,
click the Start button and then click My Computer. In Windows Me and
Windows 2000, double-click the My Computer icon on the Windows desktop. If
the CD drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
T
R Y
A NO TH ER
D IS C
—
Insert another disc to eliminate the possibility that
the original disc is defective.
A
DJ US T
T HE
W
I ND OW S
VO L UME
C O NT RO L
—
In Windows XP, click the
speaker icon in the lower-right corner of your screen. In Windows Me and
Windows 2000, double-click the speaker icon in the lower-right corner of your
screen. Be sure that the volume is turned up and that the sound is not muted.
R
E INS T A LL
TH E
DR I VE
1
Save and close any open files, exit any open programs, and shut down the
computer.
2
If the drive is installed in the module bay, remove the drive. See "About the
Module Bay" on page 24 for instructions.
If the drive is a fixed drive, review "If you have problems with a hard drive" on
page 53.
3
Reinstall the drive.
4
Turn on the computer.
C
LE A N
T HE
D RI VE
O R
D IS C
—
See the Tell Me How help file for
instructions. To access the help file, see page 34.
C
HE CK
T HE
DR I VE
F OR
E R RO R S
1
Remove the hard drive.
2
Insert the Drivers and Utilities CD for your computer and turn on the
computer.
3
Verify that the drive light is blinking, indicating normal operation.
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