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Lockups and software problems – Dell XPS 15 (L502X, Early 2011) User Manual

Page 69

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67

Solving Problems

Lockups and Software
Problems

If the computer does not start up — Ensure
that the AC adapter cable is firmly connected
to the computer and to the electrical outlet.
If a program stops responding —
End the program:

1. Press simultaneously.

2. Click Applications.
3. Select the program that is no longer

responding

4. Click End Task.

If a program crashes repeatedly — Check
the software documentation. If necessary,
uninstall and then reinstall the program.

NOTE: Software usually includes
installation instructions in its
documentation or on the CD.

If the computer stops responding or a solid
blue screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by
pressing a key on your keyboard, or by
moving your mouse, press the power button
for at least 8 to 10 seconds until the computer
turns off and then restart your computer.
If a program is designed for an earlier
Microsoft Windows operating system —
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to an earlier version of Microsoft
Windows operating system.