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Customer assistance – FORD 2002 Focus v.1 User Manual

Page 238

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Customer Assistance

238

Oral presentations

If you would like to make an oral

presentation indicate YES to

question #6 on the application.

While it is your right to make an

oral presentation before the Board,

this is not a requirement and the

Board will decide the case whether

or not an oral presentation is made.

Oral presentation may be requested

by the Board as well.

Making a decision

Board members review all available

information related to each

complaint, including oral

presentations, and arrive at a fair

and impartial decision.
Every effort is made to decide the

case within 40 days of the date that

all requested information is

received by the Board. Since the

Board generally meets once a

month, it may take longer for the

Board can consider some cases.
After a case is reviewed, the Board

mails you a decision letter and a

form on which to accept or reject

the Board's decision. The decisions

of the Board are binding on Ford

(and, in some cases, on the dealer)

but not on consumers who are free

to pursue other remedies available

to them under state or federal law.

To request a DSB
brochure/application

For a brochure/application, speak

to your dealer or write/call to the

Board at the following

address/phone number:
Dispute Settlement Board

P.O. Box 5120

Southfield, MI 48086Ć5120

1Ć800Ć428Ć3718
You may also contact the North

American Customer Assistance

Center at 1Ć800Ć392Ć3673 (Ford).

TDD for the hearing impaired:

1Ć800Ć232Ć5952 or by writing to the

Center at the following address:
Ford Motor Company

Customer Assistance Center

16800 Executive Plaza Drive

P.O. Box 6248

Dearborn, Michigan 48121