FORD 2002 Focus v.1 - Manual (Page 237)

Customer Assistance
237
Board membership
The Board consists of:
• three consumer representatives
• a Ford or LincolnĆMercury
dealership representative
Consumer candidates for Board
membership are recruited and
trained by an independent
consulting firm. The dealership
Board member is chosen from Ford
and LincolnĆMercury dealership
management, recognized for their
business leadership qualities.
What the Board needs
To have your case reviewed you
must complete the application in
the DSB brochure and mail it to the
address provided on the application
form.
Your application is reviewed and, if
it is determined to be eligible, you
will receive an acknowledgement
indicating:
• the file number assigned to your
application
• the tollĆfree phone number of the
DSB's independent administrator
Your dealership and a Ford Motor
Company representative will be
asked to submit statements.
To properly review your case, the
Board needs the following
information:
• legible copies of all documents
and maintenance or repair orders
relevant to the case
• the year, make, model, and
Vehicle Identification Number
(VIN) listed on your vehicle
ownership license
• the date of repair(s) and mileage
at the time of occurrence(s)
• the current mileage
• the name of the dealer(s) who
sold or serviced the vehicle
• a brief description of your
unresolved concern
• a brief summary of the action
taken by the dealer(s) and Ford
Motor Company
• the names (if known) of all the
people you contacted at the
dealership(s)
• a description of the action you
expect to resolve your concern
You will receive a letter of
explanation if your application does
not qualify for Board review.