FORD 2013 Escape v.2 - Manual (Page 318)

Vehicle Health Report/Services (Traffic, Directions and Information) Issues
Possible Solution(s) Possible Cause(s) Issue
· Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must list a
preferred dealer. If one is
already listed, try selecting
another dealer and logging
out. Log back in and change
it back to your preferred
dealer and retrieve the
report. The preferred dealer
information did not load
correctly. I'm unable to retrieve the
report on the website, or I
receive a system error.
· Update your mobile
number in your account on
the website. · This could be due to your
phone's compatibility.
· Bad signal strength. I'm unable to submit a
report.
· Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up. · Your phone may not be
activated on the website.
· Try deleting your phone
and performing a clean
pairing.
· This is a free feature, but
you must first register online
to use it. · The phone in use is not
activated.
· Your phone has ID blocker
active. I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
· Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
· Make sure the currently
connected phone is the
same one that is registered
on your SyncMyRide
account.
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SYNC®