FORD 2013 Escape v.2 - Manual (Page 317)

USB/Media Issues
Possible Solution(s) Possible Cause(s) Issue
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures. This is a device limitation. SYNC does not recognize
my device when I turn on the
car.
Make sure the device is
connected to SYNC and that
you have pressed play on
your device. This is a phone-dependent
feature.
The device is not connected. Bluetooth audio does not
stream.
· Make sure that all song
details are populated. · Your music files may not
contain the proper artist,
song title, album or genre
information. SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.
· The file may be corrupted.
· The song may have copy-
right protection which does
not allow it to play.
Vehicle Health Report/Services (Traffic, Directions and Information) Issues
Possible Solution(s) Possible Cause(s) Issue
· This is a free feature, but
you must first register online
to use it. · Your account may not be
activated on the website.
· You may have the wrong
VIN (vehicle identification
number) listed. I received a text that the
Vehicle Health Report is not
activated.
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SYNC®