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Sync® 421 – FORD 2014 Taurus v.1 User Manual

Page 422

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Phone issues

Issue

Possible

cause(s)

Possible solution(s)

SYNC is not able
to download my
phonebook.

• This is a
phone-dependent
feature, OR
• Possible phone
malfunction.

• Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone
feature available on the website.

The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.

Limitations on
your phone’s
capability.

• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
• Remove any pictures or
special ring tones associated
with the missing contact.

SYNC®

421

2014 Taurus
Owners Guide gf, 1st Printing, April 2013
USA
(fus)