Dogtra 280 Series - Manual (Page 20)

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TROUBLESHOOTING GUIDE
4. My collars are not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter and the charging port needs to be
looked at. If you suspect your charger/splitter is
not functioning properly please contact Customer
Service at [email protected] or (888) 811-9111.
You can send in your charging units to have us
inspect them.
- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should be
standing straight up and stiff. If the pin is
wobbling, broken or missing, you will need to send
the unit in to the Repair Dept. The charging port
must be clean prior to charging, clean the dirt out
with a cotton swab and some rubbing alcohol. If
the dog is in salt-water, be sure to rinse the receiver
and charging port with clean water.
- For Dogtra units over two years old from the
purchase date, the batteries may be replaced. You
can replace them yourself by contacting Dogtra.
Damages incurred to the unit due to improper
battery installation are not covered under any
warranty. Battery replacement is the only time
customers should open the unit, any other
unauthorized servicing or tampering with the unit
voids your limited lifetime warranty. If you are still
having problems after replacing the batteries,
Dogtra strongly recommends sending the unit in for
inspection.
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WARRANTY AND REPAIR INFORMATION
WARRANTY AND
REPAIR INFORMATION
2-Year Limited Lifetime Warranty
Dogtra Company provides the original purchaser with a 2-YEAR
WARRANTY for the 175NCP, 180NCP, 200NCP Gold Series, 210NCP
Series, 280NCP Series, 300M Series, 1400NCP Series, 1500NCP Series,
1600NCP Series, 1700NCP Series, 1800NC Series, 1900NCP Series,
2000T&B Series, 2200NCP Series, 2300NCP Series, 2500T&B Series,
3500NCP Series, and the SureStim Series. The warranty begins from the
date of purchase. For the first two years, coverage is for both Parts and
Labor on warranty repair services.
Accessories such as chargers, splitter cables, antennas, straps, and batteries
are covered for the first year only. After the first two years, the Limited
Lifetime Warranty covers Parts only and does not cover Labor Fees and
Accessories. All Shipping fees incurred, the cost of Accessories after the
first year, and Labor fees associated with out of warranty repair work, are
the customer’s responsibility. Labor fees will be variable depending on the
extent of the work required. The Limited Lifetime Warranty expires 5
years after a model is discontinued from production by Dogtra.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to
initiate repair work under warranty. To register your Dogtra product, log
onto our website at www.dogtra.com, click on the warranty registration
link, and fill out the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a computer, you
can call our toll free number at 1-888-811-9111, and one of our customer
service representatives will register the product for you. If you were unable
to register your product within 30 days of purchase, we will accept all
products for repair with a proof of purchase. We strongly recommend
keeping the original receipt. If your product is not registered and a proof of
purchase is not available at the time of service, Dogtra will estimate the
age of the unit by the serial number. Serial number estimates can differ