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Getting help, Obtaining assistance, Online services – Dell Latitude D620 User Manual

Page 36

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Getting Help

Dell™ Latitude™ D620 User's Guide

  

Obtaining Assistance

  

Problems With Your Order

  

Product Information

  

Returning Items for Warranty Repair or Credit

  

Before You Call

  

Contacting Dell

 

Obtaining Assistance

 

 

1.

Complete the procedures in

Troubleshooting

.


 

2.

Run the

Dell Diagnostics

.


 

3.

Make a copy of the

Diagnostics Checklist

and fill it out.


 

4.

Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.

 

5.

If the preceding steps have not resolved the problem, contact Dell (see

Contacting Dell

).

NOTE:

Call support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures.

NOTE:

Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the support service, see "

Support Service

."

NOTE:

Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on

availability.

 

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.

You can contact Dell electronically using the following addresses:

l

 

World Wide Web

www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la/ (Latin American countries)

www.dell.ca (Canada only)

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Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

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Electronic Support Service

[email protected]

[email protected]

[email protected] (Asian/Pacific countries only)

CAUTION:

If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.