Vertical Communications SCS 8324S - Manual (Page 130)

Attendant Features
120 Comdial August, 03
• To set the overflow transfer feature,
—PRESS the installer-programmed Overflow button. If an overflow
attendant is programmed, the light next to the OVERFLOW button
will illuminate, and incoming calls will ring at both stations.
• To cancel the overflow transfer feature,
—PRESS the OVERFLOW button again.
8.14 Other Special Attendant Buttons
In addition to the many feature buttons the system can make available
to any station, the system provides the attendant position with several
special-purpose feature buttons to enhance call processing. These
special-purpose buttons are described below:
• Both Button: This button provides a means for an attendant to
establish a conference between the attendant’s station, a current
call, and the last call that was placed on hold.
• Queue Button: When multiple calls are ringing or are on hold at
an attendant’s station, the system places them in a queue. The
attendant can use this button to determine how many calls are
queued awaiting service.
• Serial Call Button: When a caller wishes to speak to more than
one person, the attendant uses this button to place the caller in a
serial mode of multiple transfers to each desired party. In the
serial mode the system automatically transfers the caller to
another party as soon as a present party hangs up. The system
places the caller in the serial mode as soon as the attendant
hangs up.
• Test/Busy Button: This button provides the attendant with a
means to test the status of specific lines. Attendants can use this
button to determine whether individual lines are idle, busy or on
hold. When this button is used, the line is seized if it was idle.