Contacting technical support, Rma policy, Warranty conditions – Apricorn DriveWire - Universal Hard Drive Adapter User Manual

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Contacting Technical Support

Apricorn provides the following helpful resources for you:

1. DriveWire User’s Guide and Quick Start Guide

2. Apricorn’s Website (http://www.apricorn.com)

This gives you the ability to check for up-to-date information.

3. E-mail us at [email protected].

4. Or call the Technical Support Department at 1-800-458-5448.

Apricorn’s Technical Support Specialists are available from 8:00 a.m.
to 5:00 p.m., Pacific Standard Time from Monday through Friday.

RMA Policy

An RMA (Return Merchandise Authorization) tracking number must be issued

by Apricorn. If you need to return or replace your upgrade kit, Apricorn

requires that you perform the following steps:

1. Find your original receipt.

2. Simply call Apricorn’s technical support department with your upgrade kit

part number and a description of the problem(s) you are experiencing.

3. If the Apricorn representative finds cause for a return, they will issue an

RMA number. Please write this number down.

4. Fill out an RMA authorization form with your package. The RMA form is

available on-line at http://www.apricorn.com/support/rma.php.

5. Please send the prepaid package including RMA form and receipt to the

following address, make sure the RMA# is written on the exterior of the

package:

Apricorn

RMA#: __________

12191 Kirkham Road

Poway, CA 92064

The purchaser shall be responsible for any loss or damage to the returned

product until it is received by Apricorn. Purchaser should consider obtaining

insurance with respect to shipping the product.

Warranty Conditions

Warranty:

Apricorn offers a 1 year warranty on DriveWire against defects in materials

and workmanship under normal use. The warranty period is effective from

the date of purchase (validated by your original receipt) either directly from

Apricorn or an authorized reseller.

Disclaimer and terms of the warranties:

The wARRAnTy becoMeS eFFecTIve on The dATe oF PuRchASe And MuST be veRIFIed

wITh youR SAleS ReceIPT oR InvoIce dISPlAyIng The dATe oF PRoducT PuRchASe.

APRIcoRn wIll, AT no AddITIonAl chARge, RePAIR oR RePlAce deFecTIve PARTS wITh

new PARTS oR SeRvIceAble uSed PARTS ThAT ARe equIvAlenT To new In PeRFoRMAnce.

All exchAnged PARTS And PRoducTS RePlAced undeR ThIS wARRAnTy wIll becoMe

The PRoPeRTy oF APRIcoRn.

ThIS wARRAnTy doeS noT exTend To Any PRoducT noT PuRchASed dIRecTly FRoM

APRIcoRn oR An AuThoRIze ReSelleR oR To Any PRoducT ThAT hAS been dAMAged oR

RendeRed deFecTIve: 1. AS A ReSulT oF AccIdenT, MISuSe, neglecT, AbuSe oR FAIluRe

And/oR InAbIlITy To Follow The wRITTen InSTRucTIonS PRovIded In ThIS InSTRuc-

TIon guIde: 2. by The uSe oF PARTS noT MAnuFAcTuRed oR Sold by APRIcoRn; 3. by

ModIFIcATIon oF The PRoducT; oR 4. AS A ReSulT oF SeRvIce, AlTeRnATIon oR RePAIR

by Anyone oTheR ThAn APRIcoRn And ShAll be voId. ThIS wARRAnTy doeS noT coveR

noRMAl weAR And TeAR.

no oTheR wARRAnTy, eITheR exPReSS oR IMPlIed, IncludIng Any wARRAnTy oR MeR-

chAnTAbIlITy And FITneSS FoR A PARTIculAR PuRPoSe, hAS been oR wIll be MAde by

oR on behAlF oF APRIcoRn oR by oPeRATIon oF lAw wITh ReSPecT To The PRoducT

oR ITS InSTAllATIon, uSe, oPeRATIon, RePlAceMenT oR RePAIR.

APRIcoRn ShAll noT be lIAble by vIRTue oF ThIS wARRAnTy, oR oTheRwISe, FoR Any

IncIdenTAl, SPecIAl oR conSequenTIAl dAMAge IncludIng Any loSS oF dATA ReSulT-

Ing FRoM The uSe oR oPeRATIon oF The PRoducT, wheTheR oR noT APRIcoRn wAS

APPRISed oF The PoSSIbIlITy oF Such dAMAgeS.

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