Amico AHM Monitor Arms (Adjustable Height) - Manual (Page 29)

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Troubleshooting Guide
Symptom Possible Cause Solution
• Too easy or too difficult to tilt the
monitor up and down
• Excessively loosened or tightened
hardware.
• Weight of the monitor is not compatible
with the arm
Please see “tilt” section of the manual (See
page 17) or use an arm with a compatible
rating
• Too easy or too difficult to twist the
monitor left and right
• Excessively loosened or tightened
hardware.
• Damaged hardware.
Please see “Monitor mounting” section of
the manual (See page 9-15 depending
on applications)
• Too easy or too difficult to turn the
monitor left and right
• Excessively loosened or tightened
hardware.
• Damaged hardware.
Please see “Rotation: monitor head”
section of the manual (See page 18)
• AHM arm lifts up too rapidly without the
monitor.
• AHM arm is too difficult to maneuver
with the monitor.
• AHM arm falls down to the lowest
position on its own with the monitor.
• Counterbalance is not balanced
properly
• Height locking lever is not tighten
properly
Please see “counterbalance” section of the
manual (See page 21)
• The AHM arm is not secure and is
rocking slightly.
• Loosened/ damaged hardware Perform a preventive maintenance or
please contact Amico Accessories.
• The head of the AHM is not horizontal
and is not secure
• Damaged head Head of the AHM needs to be replaced.
Please contact Amico Accessories.
• Oil is leaking from the gas spring • Damaged gas spring Gas spring needs to be replaced. Please
contact Amico Accessories.
• AHM arm moves up and down with
difficulty
• Height lock is not released Loosen the height locking lever
• Popping sound when moving the AHM
arm up and down
• Damaged gas bracket Please contact Amico Accessories
• Length of the extension arm is at an
angle
• Extension arm is not secure or it is
rocking slightly
• Damaged extension arm
• Weight of the monitor exceeds the load
rating
Please contact Amico Accessories
• Shelf plunger pin does not engage • Plunger pin is locked Twist the plunger
Section 5:
Maintenance
Troubleshooting and Product Classification