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Sky-Watcher SynScan V3 Hand Controller User Manual

Page 33

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33

10.4 Troubleshooting

1.

If a window pops up and displays the message: “

Cannot connect to a SynScan hand control

after clicking the “

Update

” button or the “

H.C. Version

” button, close the message window

and click the “

Update

” button or the “

H.C. Version

” button to try again. If the application dis-

plays the message again, check the cable connections and ensure the USB-to-Serial Port

adaptor is working.

2.

If the firmware update fails, the SynScan Firmware Loader will pop up a window with mes-

sage “

Firmware update failed. Cycle power to SynScan and try again!

”. Close the window and

power off the hand control. Then repeat the firmware update process again.

3.

If the update process failed in the middle of updating, try to press the

SETUP

button on the

SynScan hand control to use other communication speeds: “

Mi

” or “

Lo.

4.

After the loading starts, the application will display a percentage number at the bottom of

the windows to show the progress.

5.

Once update is complete, the application will display a green bar with “

Update Complete

at the bottom of the window.

PART X : UPDATING FIRMWARE

• Check the “

Auto-detect COM port

” to let the application detect the proper serial port that

will connect to the SynScan hand control. Clear it to manually choose the COM Port

and select a serial port from the “

COM port

” drop-down list.

• Click the “

HC Version

” button to check the versions of the hardware, firmware, and

database.

• Click the “

Update

” button to start loading the firmware to the SynScan hand control.

Mi

- Medium speed

Lo

- Low speed