Obtaining service, Important warning – Revel Gem User Manual

Page 19

OBTAINING SERVICE

We take great pride in our dealers. Experience, dedication, and
integrity make these professionals ideally suited to assist with our
customers’ service needs.

If your Revel component requires service, please contact your dealer.
Your dealer will then decide whether the problem can be remedied
locally, or whether to contact Revel for further service information or
parts, or to obtain a Return Authorization. If needed, call the Revel
Service Department at:

1-818-830-8777 on any business day, from 9

. to 5

. PST.

The Revel Technical Services Department works closely with your
dealer to solve your service needs expediently.

Return authorization must be obtained from Revel’s Technical
Services Department BEFORE a unit is shipped for service.

It is extremely important that information about a problem be
explicit and complete. A specific, comprehensive description of the
problem helps your dealer and the Revel Technical Services
Department locate and repair the difficulty as quickly as possible.

A copy of the original bill of sale will serve to verify warranty status.
Please include it with the component when it is brought in for
warranty service.

All returned units must be properly packaged in their original
packing material, and the proper return authorization numbers
must be marked on the outer carton for identification. If the
packaging to protect the unit is, in our opinion or that of our
dealer, inadequate to protect the unit, we reserve the right to
repackage it for return shipment at the owner’s expense. Neither
Revel nor your dealer can be responsible for shipping damage
due to improper (i.e., non-original) packaging.

Your dealer can order a new set of shipping materials for you if you
need to ship your component and no longer have the original
materials, or if they are in poor condition. There will be a charge
for this service. We strongly recommend saving all packing materi-
als in case you need to ship your unit some day.

REVEL ULTIMA GEM

Owner’s Manual

IMPORTANT

WARNING