Revel C32 - Manual (Page 20)

The following information must be
included when a loudspeaker is returned
for service:
• name
• company name
• street address, city, state, and zip code
• telephone number, including area code
and country code (if applicable)
• loudspeaker serial number
• a detailed description of the problem
• the preferred method of return ship-
ment
• RMA number clearly marked on both
the inside and outside of the package
Do not return accessories such as owner’s
manuals unless instructed to do so.
To contact Harman Specialty Group
Customer Support:
Telephone: 781-280-0300
Service Fax: 781-280-0499
Sales Fax: 781-280-0495
www.revelspeakers.com
20
DIMENSIONS & WEIGHT
Width: 21.0 inches (53.3cm)
Height: 8.5 inches (21.6cm)
20.5 inches (52.1cm) with
optional pedestal stand
Depth: 9.0 inches (22.9cm) with grille
Weight: 30 pounds (13.6kg) (not
including packaging)
48 pounds (21.8kg) with
optional pedestal stand (not
including packaging)
Specifications are subject to
change without notice.
OBTAINING SERVICE
Before returning a loudspeaker for warranty
or non-warranty service, contact Harman
Specialty Group Customer Support to
determine the extent of the problem and to
obtain a Return Material Authorization
(RMA) number. No loudspeakers will be
accepted without an RMA number issued
from Harman Specialty Group.
If a Revel loudspeaker must be returned for
repair, Harman Specialty Group will
assume no responsibility for the loudspeaker
during shipment from the customer to
Harman Specialty Group, whether the
loudspeaker is or is not covered under
warranty.
All returns must be:
• well-packaged using the original
packing materials (if possible)
• properly insured and consigned
• pre-paid to a reliable shipping agent