Updating software, Contacting support, Updating software contacting support – AJA IoExpress User Manual
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Updating Software
Check on the AJA Video website for software updates:
http://www.aja.com/en/support/io/mac/io-express/
If any are available, download the file and read any associated instructions prior to installing
the software.
Contacting Support
When calling for support, first check over your system configuration and ensure everything
is connected properly. Even if you cannot find the cause of the problem, having this
information at hand will help when you call AJA Customer Support for help.
If the problem is unknown or you need general help, first contact the dealer where you
purchased the product. AJA dealers offer product support for many service requirements.
If the problem is a 3rd-party software operational issue, Mac system issue, then call Apple
Customer Support or the 3rd-party software manufacturer for help.
If the problem is an AJA Video Io Express issue, then contact AJA Video Customer Support.
See