Appendix f: safe mode firmware update procedures – Western Digital My Cloud EX4 User Manual User Manual

Page 159

APPENDIX

154

WD MY CLOUD EX4 PERSONAL CLOUD STORAGE
USER MANUAL

Appendix F: Safe Mode Firmware Update Procedures

If you see the following screen, use the steps outlined below to recover your server from safe
mode.

Note:

Before performing these steps, downloaded WD My Cloud EX4 firmware from the
WD support website (

and save it to a location to which you

can browse from your computer. Make sure that you unzip the firmware file.

1. Logon to your router’s DHCP LAN/Device Client Table to obtain the IP address for your

device.

2. Type device IP address in a browser window. The Safe Mode UI appears.

3. Browse to the location where you saved the downloaded firmware.

4. Click Apply to load the firmware.

5. On the dialogue box, click OK. The device will reboot.
6. Once your reboot is completed, ensure that you clear your browser’s cache.



Check your browsers help to determine the best way to clear the cache.

7. Once your device has completed the reboot, we recommend that you do a system

restore (See “System Restore” on page 132.)