Western Digital WD Sentinel DX4000 User Manual - Manual (Page 27)

MANAGING THE WD SENTINEL SERVER (DASHBOARD)
23 WD SENTINEL DX4000
ADMINISTRATOR’S GUIDE
Health Tasks
Find compatible hard drives
To view a list of WD drives that can be used in the WD Sentinel server:
1. Click Compatible Hard Drives in the Task pane. A pop-up screen lists each drive with
its model number, description, and maximum capacity.
2. If desired, click the WD Store button to view or buy additional drives.
3. To exit, click OK.
Request Support
The Request Support function collects information about your WD Sentinel and sends a
diagnostic report to the WD Support server. It then opens the WD Support website, where
you can enter a few details regarding the problem to route it to the appropriate support
team.
Note: If you do not want to submit the diagnostic logs, use the regular
WD Support page at
http://support.wdc.com .
To access WD Customer Support automatically:
1. Click Request Support in the Tasks pane. The Request Support window displays.
2. After reading the information on the screen, click the “I agree and would like to proceed.”
checkbox, then click Proceed. The WD Support Ask a Question page displays.
Note: The first time you do this, an Internet Explorer Security Screen displays. Clear
the check box and click Close.
3. Complete the online form and click Submit Question. A diagnostic report of the
WD Sentinel server is automatically attaches to the form. Your request is added to the
WD Support queue and assigned a confirmation number. You will receive an email from
WD Support regarding your question.
Lock/Unlock
For security reasons, you can lock or unlock the drives. You cannot lock or unlock an
individual drive; you either lock them all or unlock them all, using a password you create
here. This password may be but does not have to be the same as the WD Sentinel server
Administrator password.
Important: For faster service/phone service, call WD Support. For the latest phone
numbers and contact information in your region, see “Contacting WD
Technical Support” on page ii or
http://support.wdc.com . Have your
confirmation ready when you call.
Important: Store your password in a secure place. If the password is lost, there is no way
to get it back or unlock the drives, and all of its data may be lost.