SPYPOINT SMART-8 User Manual - Manual (Page 15)

15
Troubleshooting/ Error messages
TROUBLESHOOTING
Problem Possible solutions
Impossible to
turn on the
camera
• Verify if there are batteries in the camera.
• Verify if the batteries are correctly installed (p.7).
• Install the latest update (available on www.spypoint.
com under SUPPORT section).
• Replace alkaline batteries or recharge the lithium
battery pack.
The screen of the
camera turns off
• The camera may be set to PHOTO or VIDEO mode
and the screen turns off after a period of 60 seconds
in order to preserve battery life.
• The camera automatically resets itself to PHOTO
mode after 2 minutes of inactivity on the main menu.
• To return to the screen, press the ON/OFF button.
The camera does
not respond
• Remove the batteries and reinstall them (p.7).
• Replace alkaline batteries or recharge the lithium
battery pack.
The camera
works, but is
losing its time
and date settings
• The time battery must be replaced (p.7).
Impossible to
take photos/
videos
• Verify if there are batteries in the camera.
• Replace alkaline batteries or recharge the lithium
battery pack.
• Verify if the camera is turned on.
Impossible to
open the SMART-
SET software
(advanced confi-
guration)
• Right click on the SMARTSET icon. Choose the "Run
as administrator" option, then click "Yes".
No person/animal
on photos
• Sunrise or sunset can trigger the sensor. Camera
must be re-orientated.
• At night, the motion detector may detect beyond the
range of the IR illumination. Reduce sensitivity
setting (p.13).
• Small animals may trigger the unit. Reduce sensitivity
setting (p.13) and/or raise height of camera.
• Motion detector may detect animals through foliage.
• If a person or animal moves quickly, it may move out
of the camera’s field of view before the photo is
taken. Move the camera further back or redirect the
camera.
• Make sure the mounting post or tree is stable and
does not move.
Red light in front
of the camera
blinks
• Camera is set in TEST mode.
• Camera is set in PHOTO or VIDEO mode. The red
light in front of the camera flashes for 60 seconds to
allow the user to leave without being photographed
or recorded.
The computer
can’t play videos
• The .MP4 video format requires the use of a video
player software compatible such as VLC, Windows
Media Player or QuickTime.
ERROR MESSAGE
Error message Possible solutions
Insert SD Card
The use of a memory card is required to record video
and photos.