Troubleshooting – PLX Devices Legion Gen2 11,000 mAh User Manual

Page 11

PLX

devices inc.

www.plxdevices.com

Troubleshooting

Resetting Legion

Problem Charging Your Device

If Legion has an error or freezes, you may need to reset Legion to regain functionality.

Quick Reset

For a quick product reset, unplug and replug the jumper from the jumper port. Th is will restart the product and

retain any ongoing data (such as remaining capacity of the battery and charge cycles).

Factory Setting Reset

To reset the product to its factory setting:

1. Remove the jumper from the jumper port (See Figure 1).

2. Press and hold down the button, and plug the jumper back in to the jumper port. You should see the

following screen:

If Legion is unable to charge your device:

1. Check to see if your device can be charged with a diff erent power source using the same cable. If your

device is not charging, the cable or the device itself might be the source of the problem.

2. If the device is charging normally with a diff erent power source, connect Legion to the device using the

same cable, and make sure Legion is turned ON. Legion is unable to charge devices while OFF.

NOTE: Legion can charge devices while in Sleep Mode.

3. If Legion is unable to turn ON or if the voltage reading is less than 3.4 V, recharge Legion’s battery. Legion

is unable to charge devices if the battery voltage is too low.

3. Remove the jumper from the jumper port once again.

4. Plug the jumper back in to the jumper port, and Legion should reset to factory conditions.

5. It is recommended to put Legion through one full charge cycle (fully charging the battery, fully draining

the battery, and fully charging once more) before further use. Allowing Legion to execute one full charge

cycle will permit Legion to calibrate itself for accurate subsequent readings.

NOTE: Performing a Factory Setting Reset will permanently reset the charge cycles value. However, the

charge cycles value has no infl uence on the other functions of the product. It is the only data value that

will be inaccurate if the product is functioning properly aft er a Factory Setting Reset.