CounterPath Bria 3.3 for Windows User Guide - Retail Deployments - Manual (Page 3)

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Contents
Introduction................................................................................................................................ 1
Installation and Setup................................................................................................................. 3
Getting Ready ...................................................................................................................... 3
Installing Bria ...................................................................................................................... 4
Starting Bria ......................................................................................................................... 5
Configuring Bria .................................................................................................................. 6
Troubleshooting ................................................................................................................... 8
Checking for Bria Updates .................................................................................................. 8
Making Phone Calls................................................................................................................... 9
Starting and Quitting Bria.................................................................................................... 9
The Onscreen Softphone...................................................................................................... 9
Placing a Call ....................................................................................................................... 11
Handling Incoming Calls ..................................................................................................... 15
Handling an Established Call............................................................................................... 16
Transfering a Call ................................................................................................................ 17
Handling Video Calls........................................................................................................... 19
Conference Calls.................................................................................................................. 21
Voicemail............................................................................................................................. 24
Forwarding Calls.................................................................................................................. 24
Viewing Your Workgroup ................................................................................................... 25
Other Bria Features .................................................................................................................... 27
Instant Messaging ................................................................................................................ 27
Sending a Broadcast IM....................................................................................................... 28
Group Chat (Conference IM)............................................................................................... 29
Chat Rooms.......................................................................................................................... 31
Viewing the Message Archive ............................................................................................. 31
Sending and Receiving Files................................................................................................ 32
The Contacts Tab ....................................................................................................................... 33
Populating the Contact List.................................................................................................. 34
Managing Contacts and Groups........................................................................................... 36
Using Contacts ..................................................................................................................... 40
Sharing Online Status .......................................................................................................... 41
Privacy ................................................................................................................................. 46
Using Other Resources .............................................................................................................. 47
History Tab .......................................................................................................................... 47
Favorites Tab ....................................................................................................................... 48
Configuring Bria ........................................................................................................................ 51
Configuring Accounts.......................................................................................................... 51
Configuring Preferences ...................................................................................................... 69
A Using Bria Add-in for Outlook .............................................................................................. 85
B Troubleshooting ..................................................................................................................... 87
C Application Hot Keys............................................................................................................. 91
D Dial Plan................................................................................................................................. 92
E Contact List Headings ............................................................................................................ 98
F Other Ways to Run Bria ......................................................................................................... 99
G Glossary ................................................................................................................................. 100