CounterPath Bria 3.5.2 for Windows User Guide - Retail Deployments - Manual (Page 3)

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Contents
Introduction................................................................................................................................ 1
Installation and Setup................................................................................................................. 3
Getting Ready ...................................................................................................................... 3
Starting Bria ......................................................................................................................... 5
Configuring Bria .................................................................................................................. 6
Troubleshooting ................................................................................................................... 8
Checking for Bria Updates .................................................................................................. 8
Making Phone Calls................................................................................................................... 9
Starting and Quitting Bria.................................................................................................... 9
The Onscreen Softphone...................................................................................................... 9
Placing a Call ....................................................................................................................... 11
Handling Incoming Calls ..................................................................................................... 15
Handling an Established Call............................................................................................... 16
Transfering a Call ................................................................................................................ 17
Handling Video Calls........................................................................................................... 19
Conference Calls.................................................................................................................. 21
Voicemail............................................................................................................................. 24
Forwarding Calls.................................................................................................................. 24
Viewing Your Workgroup ................................................................................................... 25
Other Bria Features .................................................................................................................... 27
Instant Messaging ................................................................................................................ 27
Sending a Broadcast IM....................................................................................................... 28
Group Chat (Conference IM)............................................................................................... 29
Chat Rooms.......................................................................................................................... 31
Viewing the Message Archive ............................................................................................. 31
Sending and Receiving Files................................................................................................ 32
The Contacts Tab ....................................................................................................................... 33
Populating the Contact List.................................................................................................. 34
Managing Contacts and Groups........................................................................................... 37
Using Contacts ..................................................................................................................... 41
Sharing Online Status .......................................................................................................... 42
Privacy ................................................................................................................................. 48
Using Other Resources .............................................................................................................. 49
History Tab .......................................................................................................................... 49
Favorites Tab ....................................................................................................................... 50
Configuring Bria ........................................................................................................................ 51
Configuring Accounts.......................................................................................................... 51
Configuring Preferences ...................................................................................................... 69
A Troubleshooting ..................................................................................................................... 83
B Application Hot Keys............................................................................................................. 85
C Dial Plan................................................................................................................................. 86
D Contact List Headings............................................................................................................ 92
E Other Ways to Run Bria ......................................................................................................... 93
F Glossary .................................................................................................................................. 94