AirLive POE-5010HD - Manual (Page 54)

Appendix B: Frequently Asked Questions
AirLive POE-5010HD User’s Manual 51
security settings prohibit
downloading ActiveX
controls”.
The device work locally
but not externally.
• Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall may
need to have some settings changed in order for the device to be
accessible outside your LAN.
• Make sure that the device isn’t conflicting with any other web server
running on your LAN.
• Check the configuration of the router settings allow the device to be
accessed outside your local LAN.
• Check the bandwidth of Internet connection. If the Internet bandwidth
is lower than target bit rate, the video streaming will not work correctly.
The unreadable
characters are
displayed.
Use the operating system of the selected language. Set the Encoding
or the Character Set of the selected language on the Internet Explorer.
Frame rate is slower
than the setting.
• The traffic of the network and the object of the image affect the frame
rate. The network congestion causes frame rate slower than the
setting.
• Check the bandwidth of Internet connection. If the Internet bandwidth
is lower than target bit rate, the video streaming will not work correctly.
• Ethernet switching hub can smooth the frame rate.
Blank screen or very
slow video when audio is
enabled.
• Your connection to the device does not have enough bandwidth to
support a higher frame rate for the streamed image size. Try reducing
the video streaming size to 160x120 or 320x240 and/or disabling
audio.
• Audio will consume 32 kbps. Disable audio to improve video. Your
Internet connection may not have enough bandwidth to support
streaming audio from the device.
Image Transfer on e-mail
or FTP does not work.
• Default Gateway and DNS server address should be set up correctly.
• If FTP does not work properly, ask your ISP or network administrator
about the transferring mode of FTP server.
Pan/Tilt does not work.
(including Click to Center
and Preset Positioning)
• Click [Refresh] on the Internet Explorer when the communication
stops with the device. The image will refresh.
• Other clients may be operating Pan/Tilt.
• Pan/Tilt operation has reached the end of corner.
Pan/Tilt does not work
smoothly.
There may be a slight delay when you are using the Pan/Tilt feature in
conjunction with streaming audio and video. If you find that there is a
significant delay while panning or tilting the camera, try disabling the
audio streaming and/or reducing the video streaming size.
Video quality of the device
The focus on the • The lens is dirty or dust is attached. Fingerprints, dust, stain, etc. on