AirLive POE-100HD User Manual

Page 63

Appendix B

AirLive POE-100HD

/POE-100HD-ICR User’s Manual

Forgot the username

and password

Follow the steps below.

1. Restore the factory default setting by press pressing and

holding down more than 3 seconds on the device.

2. Reconfigure the device.

Forgot the IP address

of the device.

Check IP address of device by using the IPWizard II program or

by UPnP discovery.

IPWizard II program

cannot find the device.

• Re-power the device if cannot find the unit within 1 minutes.

• Do not connect device over a router. IPWizard II program

cannot detect device over a router.

• If IP address is not assigned to the PC which running IPWizard

II program, then IPWizard II program cannot find device. Make

sure that IP address is assigned to the PC properly.

• Antivirus software on the PC might interfere with the setup

program. Disable the firewall of the antivirus software during

setting up this device.

• Check the firewall setting of your PC or Notebook.

Internet Explorer does

not seem to work well

with the device

Make sure that your Internet Explorer is version 6.0 or later. If

you are experiencing problems, try upgrading to the latest

version of Microsoft’s Internet Explorer from the Microsoft

webpage.

IPWizard II program

fails to save the

network parameters.

• Network may have trouble. Confirm the parameters and

connections of the device.

UPnP NAT Traversal

Can not work with NAT

router

• Maybe NAT router does not support UPnP function. Please

check user’s manual of router and turn on UPnP function.

• Maybe UPnP function of NAT router is not compatible to the IP

camera. Please contact your dealer to get the approval routers

list.

Some IP cameras are

working but others are

failed

• Maybe too many IP cameras have been installed on the LAN,

and then NAT router is out of resource to support more cameras.

You could turn off and on NAT router to clear out of date

information inside router.

Access this device

Cannot access the

web pages of the

Network Camera from

• Maybe the IP Address of the Network Camera is already being

used by another device or computer. To confirm this possible

problem, disconnect the Network Camera from the network first,

and then run the PING utility to check it out.