Apple Installing Final Cut Express 4 - Manual (Page 9)

9
Contacting AppleCare Support
Information about the support options available from Apple is included in your
Final Cut Express box. Several levels of support are available.
Whatever your issue, it’s a good idea to have the following information immediately
available when you contact Apple for support. The more of this information you have
to give to the support agents, the faster they will be able to address your issue.
 The Final Cut Express Support ID number found on the back of this document.
Note: The 11-digit Support ID number is different from the product serial number
used to install Final Cut Express.
 The version of Mac OS X you have installed. To find the version of Mac OS X, choose
Apple menu > About This Mac.
 The version of the application you have installed that you have a question about. To
find the version of the application on your computer, choose [ Application Name ] >
About [ Application Name ].
 The model of computer you are using.
 The amount of RAM installed in your computer. You can determine this by choosing
Apple menu > About This Mac.
 What other third-party hardware is connected to or installed in the computer, and
who the manufacturers are. Include hard drives, graphics cards, and so on.