Contacting applecare support – Apple Final Cut Express HD: Installing Your Software User Manual
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Contacting AppleCare Support
Apple provides several levels of support options. Whatever your issue, it’s a good idea to
have the following information immediately available. The more of this information you
have to give to the support agents, the faster they will be able to address your issue.
 The Support ID number of Final Cut Express HD.
Note: The Support ID number is separate from the product serial number and is
found on the front of this booklet.
 The version of Mac OS X you have installed. You can find the version of Mac OS X by
choosing Apple menu > About This Mac.
 The version of Final Cut Express HD you have installed. You can find the
Final Cut Express HD version number by choosing Final Cut Express HD >
About Final Cut Express HD when Final Cut Express HD is open.
 The model of computer you are using.
 The amount of RAM installed in your computer, and how much is allocated to
Final Cut Express HD. You can find out how much RAM is installed by choosing
Apple menu > About This Mac. You can find out how much RAM is allocated to
Final Cut Express HD by choosing Final Cut Express HD > System Settings, and then
clicking the Memory & Cache tab.
 What other third-party hardware is connected to or installed in the computer, and
who the manufacturers are. Include hard disks, video cards, and so on.
 Any third-party plug-ins or other software installed along with Final Cut Express HD.
To get technical support for Final Cut Express HD, go to:
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To learn more about support options and to contact AppleCare Support online,
go to:
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To find AppleCare phone numbers and links to websites for each country, go to:
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