Philips HTS3564-F7 - Manual (Page 42)

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Cannot access BD-Live features.
• Make sure that the home theater is
connected a home network with internet
access (see 'Connect and set up a home
network' on page 12).
• Make sure that the network is set up.
Use a wired network installation (see 'Set
up the wired network' on page 12) or
wireless network installation (see 'Set up
the wireless network' on page 12).
• Make sure that the Blu-ray disc supports
BD-Live features.
• Clear memory storage (see 'BD-Live on
Blu-ray' on page 15).
My 3D video played in 2D mode.
• Make sure that your home theater is
connected to a 3D TV through an HDMI
cable.
• Make sure that the disc is a Blu-ray 3D disc,
and the Blu-ray 3D video option is on (see
'Play Blu-ray 3D disc' on page 14).
TV screen is black when you play a Blu-ray 3D
video or a DivX copy protected video.
• Make sure that the home theater is
connected to the TV through an HDMI
cable.
• Switch to the correct HDMI source on
the TV.
Poor playback on YouTube Leanback or Picasa.
• Make sure that the home theater is
connected to a home network and is
properly set up (see 'Connect and set up a
home network' on page 12).
• Make sure that the internet connection
speed is higher than 2 MBPS to obtain
optimum performance.
Network
Wireless network distorted or not found.
• Make sure that the wireless network is
not disturbed by microwave ovens, DECT
phones, or other neighboring Wi-Fi devices.
• Place the wireless router and the home
theater within five meters of each other.
• If the wireless network does not work
properly, try a wired network installation
(see 'Set up the wireless network' on page
12).
Slow video streaming from Netflix and VUDU.
• Look in your wireless router’s user manual
for information on indoor range, transfer
rate, and other factors of signal quality.
• You need a high speed Internet connection
for your router.
Netflix and VUDU does not work.
• Make sure that the network is correctly
connected and set up (see 'Connect and
set up a home network' on page 12).
• Check the router connection (refer to the
user manual for the router).
HTS3564_F7_UM_V1.0.indb 31 2012/7/20 11:09:15