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Help and support, 5 help and support, Using help and search – Philips Cinema 219 Gold Series Smart LED TV 50PFL7956T 127 cm 50" Ultra wide screen Easy 3D with Ambilight Spectra 2 and Multi-view User Manual

Page 11: Online support, Consumer care

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1.5 Help and support

Using Help and Search

Help

You can open Help from the Home menu. In most cases, you

can also press the yellow key on your remote control to open

or close Help directly. For some activities, like Text, the colour

keys have specific functions and cannot open Help.

Before you follow the Help instructions, close Help. Press the
yellow key or press

h to close Help. When you press the

yellow key again, Help will open on the page where you closed

it.

¬ Search
In Help, use

¬ Search to find a topic you need. Select a topic

from the list with the navigation keys and press OK. The topic

you are looking for might not be on the first page but a few
pages further on. Press

x to go to the next page.

Online support

To solve any Philips TV related problem, you can consult our

online support. You can select your language and enter your

product model number.

Go to www.philips.com/support

On the support site you can find your country's telephone

number to contact us as well as answers to frequently asked

questions (FAQs).

You can download new TV software or the manual to read on

your PC. You can email a specific question or, in some countries,

chat online to one of our collaborators.

Consumer Care

For support, you can call the Consumer Care hotline in your

country. Find the telephone number in the printed documentation

that came with the TV.

Or consult our website www.philips.com/support

TV model number and serial number

You might be asked to provide the TV product model number

and serial number. Find these numbers on the packaging label or

on the type label on the back or bottom of the TV.

Getting started / Help and support

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