Black Box AV200 User Manual

Page 44

Troubleshooting Guide

Corinex AV200 CableLAN Adapter

3. If all the computers can ping themselves, try pinging another computer on

your AV200 CableLAN network. If this fails, then there is a problem with the

connection across your AV200 CableLAN network or with the configuration

of the CableLAN adapters. Check the connection to the
outlet, or try a different outlet. Verify the configuration of your
adapters, especially the network number, as only adapters

on the same network can see each other. Please see chapter 3 for details on

configuration.

4. When a connection is made to another AV200 CableLAN device, the Act

LED (in the middle) will be on or blinking, depending on the connection

speed. This is explained in more detail under QoS Settings in section 3.4.7.

If the problem persists after consulting the information sources mentioned above,
please send us the problem description via

http://www.corinex.com/web/com.

nsf/Doc

. When you contact us, we will need all available information about your

devices and your network. This includes the following:

• Types of devices you have, if possible with serial numbers (printed on the

safety

labels).

• Which of these devices are working incorrectly or don’t work at all (indicate

the

problems).

• If possible, send us a schematic of your network setup, including the

IP addresses of computers/routers/access points. This can speed up the

problem-solving process. If you use any non-Corinex equipment, please

specify what kind.

A drawing can be made in any graphics editor, exported to one of the

standard graphic formats (JPEG, GIF). Or you can just draw it on paper and

scan

it.

• Specify operating systems used with the devices.

• Please send us the firmware version and configuration of these devices. Please

see the user guide for more detailed instructions.